Round 1: Emergency call to 24/7 maintenance on Thursday night. Service guy comes out at 10PM, says washing machine hose is leaking. Fixes hose. Says personally can't do anything else, but recommends talking to complex manager.
Round 2: Talk to complex manager. Says senior complex repairman is on vacation until after Labor Day, but that service request is noted.
Round 3: Senior complex repairman visits apartment during normal business hours. Enters said apartment without notifying apartment's resident (causing much consternation) and leaves note saying personally can't do anything, and that outside contractor has been called.
So, that's the update. We're now up to the point where an outside contractor has to come in and look at the floor. Should be an intereting couple of days. And now, I'm off to do some cleaning so that when the contractor comes the apartment isn't a wreck.